Effective Date: September 5, 2026

At Crafted Canvaas, we carefully pack and ship every order to ensure it reaches you safely.

1. Order Processing

Orders are generally processed and dispatched within [2–5 business days] after payment confirmation. Custom or personalised orders may require additional processing time, which will be communicated at the time of purchase.

2. Delivery Time

Delivery typically takes [3–7 business days] after dispatch, depending on the delivery location and courier service.
Delivery timelines are estimates and may be affected by courier delays, weather, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

4. Order Tracking

Where tracking is available, customers will receive tracking details through the contact information provided at the time of order.

5. Incorrect Address

Customers are responsible for providing accurate shipping information. Crafted Canvaas is not responsible for delays or additional shipping charges resulting from an incorrect or incomplete address.

6. Damaged or Missing Orders

If your order arrives damaged, please contact us within 48 hours of delivery with photographs/videos of the package and product. We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy. If an order is shown as delivered but has not been received, please contact us as soon as possible so we can assist with the courier investigation.

7. Contact Us

For shipping-related questions, please contact:

Crafted Canvaas
Email: support@craftedcanvaas.com
Website: www.craftedcanvaas.com

Last Updated: September 5, 2026