Effective Date: September 5, 2026

At Crafted Canvaas, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our social media pages, purchase our products, or otherwise communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. About Crafted Canvaas

Crafted Canvaas is an art and creative products business offering handmade, handcrafted, painted, and other creative products through its online and offline channels.
For the purposes of this Privacy Policy, "Crafted Canvaas", "we", "us", or "our" refers to Crafted Canvaas.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:
 

• Full name

• Email address

• Phone number

• Billing and shipping address

• Delivery details

• Order and purchase information

• Payment-related information required to process transactions

• Information you provide when contacting us

• Product reviews, feedback, or other communications

• Information submitted through forms on our website

• Information associated with your interactions with our social media pages
   

We may also automatically collect certain technical information when you use our website, such as:

 

• IP address

• Browser and device information

• Operating system

• Website pages visited

• Date and time of visits

• Referring website or source

• General usage and interaction information
   

3. How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Arrange shipping and delivery

• Process payments

• Communicate with you regarding your orders

• Respond to questions, requests, and customer-service inquiries

• Provide information about our products and services

• Improve our website, products, and customer experience

• Personalise your experience where appropriate

• Prevent fraud, misuse, or unauthorised activity

• Maintain business and transaction records

• Comply with applicable legal and regulatory requirements

• Send promotional communications where permitted by law and where applicable consent has been provided
   

4. Payments

Payments made through our website may be processed by third-party payment service providers.
Crafted Canvaas generally does not directly store complete debit-card, credit-card, banking, or other sensitive payment credentials on its own systems. Payment information may be collected and processed by the relevant payment provider according to its own privacy policy and security practices.
You should review the privacy terms of the payment provider used for your transaction.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers where required to operate our business, including:
 

• Payment processors

• Shipping and courier providers

• Website and hosting providers

• E-commerce and technology service providers

• Analytics and advertising providers

• Professional advisers where reasonably necessary

• Government authorities or law-enforcement agencies where required by applicable law
   

We only seek to share information that is reasonably necessary for the relevant purpose.

6. Social Media

Crafted Canvaas may operate or maintain profiles on platforms such as Instagram, Facebook, and other social-media services. When you interact with our social-media pages, the relevant platform may independently collect and process information about you according to its own privacy policy. Your interactions with our social-media accounts may therefore be subject to the privacy practices and terms of those platforms.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:
 

• Keep the website functioning properly

• Remember preferences

• Understand how visitors use our website

• Improve website performance

• Measure marketing and advertising effectiveness

• Provide relevant content or advertisements where applicable
   

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

8. Analytics and Advertising

We may use third-party analytics, advertising, and marketing technologies to understand website usage and improve our marketing activities.
These services may collect information such as device information, website interactions, approximate location information, and online activity.
Where applicable, these third parties process information according to their own privacy policies and terms.

9. Marketing Communications

If you have provided appropriate consent or where otherwise permitted under applicable law, we may contact you about:
 

• New products

• Special offers

• Promotions

• Collections

• Events

• Other Crafted Canvaas updates
   

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
 

• Complete transactions

• Provide customer support

• Maintain business records

• Resolve disputes

• Prevent fraud

• Meet accounting, tax, legal, and regulatory obligations
   

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

12. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:
 

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of information where legally permissible

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Raise a concern or complaint regarding our handling of your information
   

To exercise an applicable privacy right, please contact us using the details provided below.

13. Children's Privacy

Our website and services are not intentionally directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

14. Third-Party Websites

Our website or social-media pages may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.
When we make changes, we may update the "Effective Date" at the top of this Privacy Policy.
We encourage you to periodically review this page for the latest version.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

Crafted Canvaas
Email: support@craftedcanvaas.com
Website: www.craftedcanvaas.com